Returns Policy

At Hotel Organic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy.

Returns Within 14 Days

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us of your decision to cancel by contacting us at:

Email: info@hotelorganic.co.uk
Phone: 0203 761 3040
Address: Hotel Organic, Unit 7, 12 Farwig Lane, Bromley BR1 3RB

Returning Your Items

You must return the goods to us within 14 days of notifying us of your cancellation. Please ensure items are:

Unused and in their original condition
In their original packaging
Accompanied by proof of purchase

You are responsible for the cost of returning the goods unless the item is faulty or we have made an error.

Refunds

Once we receive your returned item and verify its condition, we will process your refund within 14 days. The refund will be made to the original payment method used for the purchase.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at info@hotelorganic.co.uk or call 0203 761 3040. We will arrange for a replacement or full refund, including return postage costs.

Non-Returnable Items

For hygiene reasons, certain items cannot be returned once opened, including:

Essential oils (once seal is broken)
Personal care items that have been used

If you have any questions about our returns policy, please don't hesitate to contact us.